IT Technician

Job Summary

John Doe Company is seeking a highly motivated and skilled IT Technician to join our team. The ideal candidate will be the first line of support for all technology-related issues, ensuring our employees have the necessary tools and support to maintain high productivity. This role involves maintaining hardware, software, and network infrastructure and providing excellent customer service to our internal users. 

📝 Responsibilities

The IT Technician will be responsible for, but not limited to, the following:

Provide Tier 1 and Tier 2 technical support for hardware (desktops, laptops, printers, mobile devices) and software (operating systems, M365 suite, business applications) issues, resolving them promptly or escalating to senior staff when necessary.
Perform installation, configuration, and maintenance of computer systems, peripherals, and software.
Manage user accounts and access within various systems, including Active Directory, email platforms, and internal business applications.
Troubleshoot network connectivity issues (LAN/WAN, Wi-Fi) and assist with basic server room maintenance.
Maintain an accurate inventory of IT assets and manage equipment lifecycle (procurement, deployment, disposal).
Create and update technical documentation and end-user guides.
Educate and train employees on basic IT procedures and best practices for security and software usage. 

🔑 Requirements

Education & Experience

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, OR equivalent professional experience.
1-3 years of proven experience working in an IT Support, Help Desk, or Technician role.
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Desktop Support Technician) are a significant plus.

Skills & Competencies

Strong knowledge of Windows and macOS operating systems.
Proficiency in managing and troubleshooting the Microsoft 365 (formerly Office 365) suite (Exchange Online, Teams, SharePoint, etc.).
Familiarity with Active Directory for user and group management.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools.
Excellent problem-solving and diagnostic skills.
Outstanding customer service and communication skills (written and verbal).
Ability to work independently and manage multiple priorities in a fast-paced environment.